Frequently Asked Questions
Everything you need to know about bringing NWTN Home quality into your living space.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. For larger furniture items requiring freight delivery, please allow 2-3 weeks for arrival.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made pieces and final sale items are non-returnable.
Do you offer international shipping?
Currently, NWTN Home ships throughout North America. We are working on expanding our logistics to support international orders in the near future.
How can I track my furniture delivery?
Once your order ships, you will receive an email with a tracking link. For white-glove deliveries, our carrier will contact you directly to schedule a specific delivery window.
Are your materials sustainably sourced?
Yes, NWTN Home is committed to quality and ethics. We prioritize FSC-certified wood and OEKO-TEX certified textiles to ensure safety and sustainability.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger furniture purchases.